AI Agent Engineer at Observe.AI (Bengaluru)

Artificial Intelligence, Engineer
Karnataka
September 11, 2026
Full Time
Application ends: October 11, 2026
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Job Description

Observe.AI is hiring an AI Agent Engineer in Bengaluru to build and deploy LLM-driven AI agents for its customers: writing prompts, configuring workflows, integrating business systems and telephony, and acting as each customer’s main technical partner.

At a glance

  • Role: AI Agent Engineer
  • Where: Bengaluru, India
  • Experience: 3+ years in conversational AI, solution engineering, systems integration or LLM app delivery
  • Focus: voice and chat AI agents for customer service
  • Apply: open until filled (re-checked 11 October 2026)

About the AI agent engineer role

  • Own the implementation of AI agents: prompt design, workflow configuration, integrations, telephony setup and evaluation
  • Be the customer’s main technical partner: run demos, report progress, gather feedback and guide solutions from concept to launch
  • Connect systems through APIs, handling authentication, data mapping and errors, with CRMs, knowledge bases and other tools
  • Set up SIP, CCaaS and PSTN call routing, pass metadata, configure fallbacks and troubleshoot call quality
  • Write and refine prompts for LLM agents, monitor performance and test iteratively
  • Escalate platform gaps to product and engineering and help turn fixes into platform features

What Observe.AI is looking for

  • A bachelor’s degree in computer science, engineering or a related technical field
  • 3+ years in conversational AI, solution engineering, systems integration or delivering AI/LLM applications for customers
  • Confidence leading customer discussions, from deep troubleshooting to weekly demos
  • Hands-on prompt design, workflow building and API integration (for example SIP, Twilio or Amazon Connect)
  • Familiarity with LLMs such as GPT, Claude and Gemini, vector databases, orchestration frameworks such as LangChain or LlamaIndex, and RAG
  • Python, JavaScript or similar for scripting and integrations

Nice to have

  • Integration platforms such as n8n or Zapier
  • Telephony and voice systems (SIP, CCaaS, PSTN)

Pay and location

Observe.AI’s posting does not state a salary. The role is based in Bengaluru; listed benefits include medical insurance for you and your family, accident and life cover, and holidays and leave in line with local rules.

How to apply

Apply through the official Observe.AI job posting. Observe.AI’s posting does not give a closing date, so the role is open until filled; ResearchJobs.in will re-check this listing on 11 October 2026. Check the posting for location and work-authorisation details before you apply.

See all our artificial intelligence jobs, or browse more research jobs on ResearchJobs.in.

Hiring institution: Observe.AI

Official advertisement: www.observe.ai

How to prepare for this application

  • Build a voice agent: connect a telephony API to an LLM with a knowledge base and record a demo call.
  • Prompt testing: show how you would measure whether a prompt change improved containment or accuracy.
  • RAG patterns: know chunking, retrieval evaluation and how to handle out-of-date knowledge.
  • Telephony basics: learn what SIP trunks, PSTN routing and call transfers involve.
  • Client demos: practise a 10-minute demo that ends with clear next steps.

About Observe.AI

Observe.AI builds an AI agents platform for customer experience. Businesses use it to deploy specialised AI agents that work across the customer-service lifecycle, understanding context, making decisions and taking action, so that issues are resolved faster and frontline teams can focus on harder cases. Brands such as DoorDash, Affordable Care, Signify Health and Verida use the platform.

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